Responsible Gambling Policy

We are committed to safer gambling and to keeping play safe and under your control. Our aim is to offer clear tools and guidance so you can decide how, when and how much you play. If you ever feel your gambling is becoming a problem, we will support you to take the next step.

Player protection principles

We prioritise player safety, clear information and practical controls. We promote responsible play by making limits and account controls easy to find, offering timely reminders, and providing direct links to independent support services. Our approach is calm, confidential and non-judgemental.

Activity-control tools

You can manage your activity at any time from the Responsible Gambling area of your account. Tools include deposit limits, loss limits, session time limits, session reminders and temporary time-outs. We encourage regular use of these features to keep play sustainable and enjoyable.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately for reductions and after a short delay for increases to prevent impulsive changes. You can change limits in Account > Responsible Gambling or by contacting our support team.

Loss limits

Loss limits let you cap net losses over a chosen period. This helps you stick to a budget and avoid chasing losses. Loss limits are applied to your account and are monitored automatically; you will be reminded if you approach your set threshold.

Time limits and session reminders

Use session time limits and pop-up reminders to keep track of how long you play. You can set a maximum session length and receive a warning before the session ends. Short breaks are an effective way to step back and reassess your play.

Self-exclusion and account breaks

If you need a longer pause, you can choose a temporary time-out or a self-exclusion period. Self-exclusion blocks access to your account for the selected period and can be linked to national schemes such as GAMSTOP. Once self-excluded, your account remains closed for the full duration and we will not send marketing communications.

Signs of problematic behaviour

Look out for signs such as: increasing the amount or frequency of play, chasing losses, neglecting other responsibilities, mood changes linked to gambling, or hiding activity from others. If you notice these patterns, consider using the tools above and seeking support.

Tips for maintaining control

Practical steps include setting strict deposit and loss limits, scheduling short play sessions with reminders, agreeing a budget in advance, and not using gambling to relieve stress. Regularly review your account history to spot trends.

Professional help and support organisations

For confidential advice and support, contact BeGambleAware, GAMSTOP or the National Gambling Helpline. If you would like our help to set limits or self-exclude, contact support via live chat or email at [email protected]. We will treat requests sensitively and respond promptly.