Data Privacy Policy

This Privacy Policy explains how Geckoplay collects, uses and protects the personal information you give us when you register, play or otherwise interact with our site and apps. We take your privacy seriously and set out below the types of information we hold, why we need it and how you can exercise your rights.

Types of data we collect

Personal data

When you register an account we collect information such as your name, date of birth, address, email and telephone number. We also collect identity documents and proof of address when required for verification, plus details of payment methods you use to deposit or withdraw funds.

Technical data

We record technical information about your device, browser, IP address, operating system, device identifiers and log data related to your sessions. This helps us to deliver the service, maintain security and improve the site.

Transactional and activity data

We retain records of deposits, wagers, wins and withdrawals, plus game activity, bonuses claimed and customer service interactions. Transactional data is necessary for account management, payments, fraud prevention and regulatory compliance.

How we use your information

We process personal data to provide and manage your account, to process payments, to carry out identity checks and to detect and prevent fraud. We also use data for customer support, to run promotions where you have opted in, to comply with legal obligations and where necessary for our legitimate business interests such as risk management and improving our service.

Data protection and storage

We hold your information on secure systems and use industry-standard technical and organisational measures to protect it, including encryption in transit and access controls. Access to personal data is limited to authorised staff and contracted service providers who need it to perform their duties. We retain data for as long as is necessary to provide our services and to meet legal and regulatory obligations.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, to remember your preferences and to analyse how the site is used. This includes session cookies, persistent cookies and third-party analytics cookies. You can manage or block cookies through your browser settings, but some functionality may be affected if cookies are disabled. More detail is available in our cookie settings on the site.

User rights

You have rights in relation to your personal data, including the right to access the information we hold, to request correction, to request deletion in certain circumstances, to restrict processing and to object to certain uses. You may also withdraw any consent you have given for direct marketing at any time.

Access, correction and deletion of data

To exercise your rights or to request a copy of the personal data we hold, please contact us at [email protected]. We will verify your identity before responding to requests to protect your account and other customers. We aim to respond promptly and in line with applicable data protection requirements.

Information sharing and third parties

We share personal data with service providers who support our operations, including payment processors, identity verification and fraud prevention providers, hosting and analytics partners, and game providers. We may also disclose information where required by law or regulation. All third parties we work with are required to keep data secure and use it only for the purposes we specify.

Privacy policy updates

We may update this policy from time to time. Any changes will be published on the site and where appropriate we will notify registered users through their account or by other reasonable means. Continued use of our services after publication of changes will constitute acceptance of the updated policy.