General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Geckoplay. They explain the relationship between us and you, and describe your responsibilities when using our online casino services. By registering an account or otherwise using the site or app you agree to be bound by these terms, our Privacy Policy and any additional rules displayed in specific areas such as promotions or the cashier.

Account responsibilities

You are responsible for keeping your account details secure and for all activity conducted through your account. Do not share your password or login details. If you suspect unauthorised access you must notify us immediately via live chat or email to [email protected]. We may suspend or close accounts suspected of fraud, money laundering, bonus abuse or other breaches of these terms.

We require accurate, up-to-date personal information. You agree to inform us of any changes to your name, address or contact details. We may restrict account activity until identity and address verification is completed. Verification typically requires photo ID and proof of address and may be completed within a few hours, or in some cases take longer.

Eligibility requirements

To use our services you must be at least 18 years old and legally permitted to gamble in the jurisdiction where you are located. Only one account is permitted per person, household and payment method unless otherwise agreed. We reserve the right to refuse registration from customers in restricted jurisdictions or where local law prevents lawful play.

Acceptable platform use

Use the platform lawfully and for personal entertainment only. Prohibited activity includes collusion, multi-accounting, tampering with games, using unauthorised bots or software and attempting to circumvent limits or security controls. We may monitor play and apply restrictions where patterns indicate abuse or unfair play. Account suspension or closure may follow breaches of these rules.

General bonus and promotion rules

Promotions are governed by separate terms displayed on the relevant promotion page. Unless stated otherwise, bonus funds are kept separate from real-money balances and will be subject to wagering requirements, contribution rates and maximum bet rules. We may withhold or withdraw bonuses and related winnings where we reasonably suspect abuse, fraud or breach of promotion terms.

Deposits and withdrawals

You must use approved payment methods and comply with any funding limits you set or we impose. Deposits are credited according to the cashier information and withdrawals are subject to verification checks. We may ask for additional documentation before processing withdrawals. Withdrawal times vary by method and may be delayed while checks are completed. We do not guarantee instant payouts where verification or compliance checks are required.

Dispute resolution

If you have a dispute with us please contact customer support in the first instance. We will investigate and aim to resolve issues promptly. If a matter cannot be resolved directly you may refer the case to the independent dispute resolution service named in our help centre where applicable.

Updates to terms and conditions

We review and update these terms from time to time. We will publish changes on the site and, where appropriate, notify registered customers. Continued use of your account following an update constitutes acceptance of the revised terms. If you disagree with any change you should stop using the service and close your account.